Privacy Policy

Last updated: July 2026

This privacy policy explains how I Love Hanoi (“we,” “us,” or “the site”), operated through ilovehanoi.com, collects, uses, and protects your information when you visit our website.

I care about your privacy. Here’s the straightforward version of how your data is handled.

Information We Collect

Information You Provide Voluntarily

When you contact us via email or a contact form, subscribe to our newsletter, or leave a comment, you may provide:

Name
Email address
Message content
Any other information you choose to share

We only collect information that you voluntarily provide. We will never ask for sensitive personal data such as financial details, government IDs, or health information.

Information Collected Automatically

When you browse ilovehanoi.com, certain technical information is collected automatically through cookies and analytics tools:

IP address (anonymized where possible)
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or search engine
Device type (desktop, mobile, tablet)
Approximate geographic location (country/city level)

How We Use Your Information

We use collected information to:

Respond to your inquiries and messages
Send newsletters (only if you’ve subscribed — you can unsubscribe at any time)
Understand how visitors use the site so we can improve content and user experience
Analyze traffic patterns and site performance
Prevent spam and ensure site security

We do not sell, rent, or trade your personal information to third parties.

Cookies

Cookies are small text files stored on your device when you visit a website. ilovehanoi.com uses cookies for the following purposes:

Essential Cookies

Required for the site to function properly (e.g., remembering your cookie consent preferences).

Analytics Cookies

We use Google Analytics to understand visitor behavior — which pages are popular, where visitors come from, and how long they stay. Google Analytics uses cookies to collect this information in an aggregated, anonymized form. You can learn more about Google’s data practices at Google’s Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Affiliate & Advertising Cookies

Some links on this site are affiliate links to travel booking platforms including Klook, Booking.com, and GetYourGuide. When you click these links, those platforms may set cookies on your device to track referrals. These cookies are governed by the respective platform’s privacy policies:

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Note that disabling cookies may affect site functionality.

Third-Party Services

This site uses the following third-party services that may collect data:

Google Analytics — Traffic analysis and site performance monitoring
Cloudflare — Content delivery, security, and performance optimization
WordPress — Content management system
Email service provider — For newsletter delivery (if subscribed)
Affiliate networks — Klook, Booking.com, GetYourGuide, and other travel platforms linked on the site

Each service operates under its own privacy policy. We encourage you to review their policies if you have concerns.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy. Contact form submissions and emails are retained for up to 24 months unless you request earlier deletion. Analytics data is retained according to Google Analytics’ default retention settings.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of email communications at any time
Object to data processing based on legitimate interests

To exercise any of these rights, contact us at [email protected].

Children’s Privacy

ilovehanoi.com is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

External Links

This site contains links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any external site you visit through our links.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the site after changes constitutes acceptance of the revised policy.

Contact

If you have questions about this privacy policy or how your data is handled, reach out:

Email: [email protected]
Website: ilovehanoi.com